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Situation · Technical fault · Berlin & Germany-wide

Your website is broken or down.We find the fault and fix it.

White screen, an error after an update, a form that does nothing: we restore the last working state, find the cause and only reinstall updates after that. Reply usually within 24 hours.

Report the fault on WhatsApp Book an intro call

No obligation · 15 minutes · reply usually within 24 hours

01

The situation

The website won’t load, shows a white screen or a critical error – often right after a WordPress or plugin update. Or it seems to run, but the contact form sends nothing, pages end in a 404 and the browser warns about an expired SSL certificate.

Visitors notice faults like these immediately, site owners often weeks later. And without a maintenance contract, nobody knows in an emergency whether there’s even a current backup.

02

Our solution

We restore the last working state from the backup, find the cause and only reinstall the update once the problem is fixed. You can contact us without a contract too – we then agree effort and cost with you up front.

To stop it happening again we recommend ongoing maintenance: a backup before every major change, functional checks after every update and error monitoring for 404 pages, broken links, broken forms, expired SSL certificates and uptime. If the site was attacked, we follow our emergency process for hacked websites.

WordPress maintenance in detail
03

Process & details

What we do with a technical fault:

  1. 01Hand over logins
  2. 02Restore the last state
  3. 03Find the cause
  4. 04Fix & reinstall
  5. 05Functional check
  6. 06Set up monitoring

Until we take over: note when the fault started and what changed last – an update, a new plugin, a hosting move. Don’t install more updates on the off chance. With this information we find the cause faster.

Report the fault on WhatsApp

Companies working with KULIMO

Our clients, on the map

Every pin is a partnership. Hover the globe to see who we work with, and where.

4 clients worldwide

  • Adltortechnik

    Waiblingen, Germany

    ADL Tortechnik is a specialist company based in Waiblingen (Stuttgart region), focused on the planning, sale, installation and maintenance of modern door, gate and loading-bay technology.

    Visit site

  • Das Catering

    Germany

    Das Catering (Das Catering Berlin) is the full-service catering arm of the Berlin restaurant concept Die Stulle. Based at the same address in Berlin-Charlottenburg, the team caters private celebrations, brand events and corporate functions in Berlin and Brandenburg.

    Visit site

  • Die STULLE

    Berlin, Germany

    Visit site
  • Backup before every major change
  • Functional check after every update
  • Error monitoring included
  • Help without a contract – cost agreed first
  • Reply usually within 24 hours
  • Support by email, WhatsApp or phone
  • Owner-led studio in Berlin
What you get

This is what you get.

Every line is on our service page – nothing we don’t deliver.

  1. 01

    Restore

    The last working state from the backup – which is why tested backups are the most important part of maintenance.

  2. 02

    Cause, not symptom

    Find and fix the fault, then reinstall the update.

  3. 03

    Functional check

    After every update we check forms, bookings, checkout and language switching.

  4. 04

    Error monitoring

    404 pages, broken links, broken forms, expired SSL certificates and uptime.

  5. 05

    Off-site backups

    Daily or weekly, encrypted, separate from the web server, plus before every major change.

Process

Four steps to the finish.

From the first call to the handover.

  1. 01

    Report

    Via WhatsApp, email or phone – with your domain, what you see and what changed last.

  2. 02

    Agree

    With a maintenance contract the fix is part of it; without one we agree effort and cost first.

  3. 03

    Restore & fix

    Last state from backup, find the cause, reinstall the update only afterwards.

  4. 04

    Secure

    Ongoing maintenance with functional checks, error monitoring and a monthly report, if you wish.

Questions from search

Frequently asked questions

  • Why is my website not loading?

    Common causes are a failed update, a plugin conflict, an outdated PHP version, an expired SSL certificate or a problem at the host. Which one it is we can only see with access to the website and hosting.

  • WordPress shows an error after an update – what now?

    Don’t install more updates on the off chance. We restore the last state from the backup, find the cause and reinstall the update only after the fix – with a maintenance contract that’s part of the contract, not an extra.

  • Do you help without a maintenance contract?

    Yes. You can contact us without a contract too – we agree effort and cost with you up front.

  • How quickly do you respond?

    We usually reply within 24 hours, Mon–Fri 9am–6pm. In the Premium maintenance plan, incidents get prioritised response.

  • Is my host the problem?

    Sometimes. Maintenance is independent of the host; if the server slows the site down, we can recommend a move to one of our German hosting partners.

Next step

Send us the domain and the error you see.

On WhatsApp, with your domain and what changed last. We usually reply within 24 hours.

Report the fault on WhatsApp Free intro call

Mon–Fri 9am–6pm · info@kulimo.com · Contact form